Adobe Customer Service — Fail
I just downloaded Adobe InDesign CS3 at work, and like its predecessors, its a great product. My trial was going to expire, so we sprung for the $800 license. Unfortunately, we accidentally bought the Windows license when I needed a Mac license.
Dan, Meet Ethen. Ethen, Meet Dan.
Not wanting to spend another $800 for a Mac license, I decided to try Adobe’s customer service. I wasn’t very pleased to say the least. Here’s an excerpt from my chat with Adobe:
- Dan: The adobe site says that the serial numbers are platform specific… Can you tell if the serial number I have is for Mac or Win?
- Ethen: The serial number is for Windows based InDesign CS3.
- Dan: Ahhh… I’m on a Mac – is there an easy way to sort that out with you?
- Ethen: I regret to inform you that you will be unable to use the above serial number for Macintosh as it is for Windows.
- Dan: I understand that… Is there anything you can do to fix it so that we don’t have to spend another $800 and have a copy of InDesign laying around that won’t get used?
- Ethen: Would you like to change the platform for your InDesign CS3?
- Dan: Well – I don’t want to use Windows if that’s what you’re asking ;)
- Ethen: Yes.
Did He Really Say that?
What kind of question is “Would you like to change the platform…?” No I don’t want to change my platform. I’m using a Mac—I just spent $800 on your way-overpriced product. Do you really think I’m going to go buy a PC just so I can run it?
I’m extremely disappointed with Adobe’s customer service. I just can’t believe that their first attempt to solve my problem was to ask me if I would like to change my platform. I can imagine that this issue arises often too. Is that what they ask everyone else?
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This journal entry was posted on September 3, 2008 at 12:25 AM. It is filed under Miscellaneous. There are 0 comments. View the archives. Subscribe to the RSS feed.